Trading Name: Faith, Trust & Fairy Dust Events
Legal Company Name: SG Ents Ltd

At Faith, Trust & Fairy Dust Events (SG Ents Ltd), we are committed to protecting the privacy of our clients, their children, and any website visitors. This Privacy Policy explains how we collect, use, and store personal information in line with the UK Data Protection Act 2018 and UK GDPR.

1. Data Controller

The data controller is SG Ents Ltd.
If you have any questions regarding this policy or how we handle your personal data, please contact us at:
Email: ftfdevents@gmail.com

2. Personal Data We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, phone number, email address of parents/guardians.

• Child Information: Name, age, any allergies, medical conditions, or special requirements for party planning.

• Payment Information: Credit/debit card details or other payment information, processed securely via our payment provider.

• Event Details: Date, time, venue, number of guests, and requested party services.

• Communication Records: Emails, messages, and feedback.

3. How We Use Your Personal Data

We use personal information for the following purposes:

• To confirm and manage bookings and provide the services you requested.

• To communicate important information about your booking, including updates, cancellations, or changes.

• To process payments and refunds securely.

• To improve our services and for internal business administration.

• To comply with legal obligations, including health and safety and financial reporting.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: to perform our contract with you (booking your party).

• Legitimate interests: to manage bookings, improve services, and ensure safety.

• Consent: where we ask for marketing or promotional communications.

• Legal obligations: to comply with UK law (e.g., tax or health and safety regulations).

5. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes.
We may share your data with:

• Payment providers to process transactions.

• Venues or partners, when required to deliver your party safely.

• Regulatory authorities if legally required.

6. Marketing Communications

• With your consent, we may send occasional emails about events, promotions, or news.

• You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

7. Data Retention

We will only keep your personal data for as long as necessary to:

• Fulfil the services you booked.

• Meet legal obligations (e.g., financial records).

• Protect our business interests in case of complaints or disputes.

After this period, your data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Correct inaccurate or incomplete information.

• Request deletion of your data.

• Restrict or object to processing.

• Receive a copy of your data in a portable format.

Requests should be sent to ftfdevents@gmail.com. We will respond within one month.

9. Cookies & Online Tracking

• Our website may use cookies to improve user experience.

• Cookies are small files stored on your device. They do not store sensitive personal information.

• You can manage cookies via your browser settings.

10. Data Security

• We use appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss.

• Only authorised staff have access to data necessary for their role.

11. Third-Party Links

Our website or communications may contain links to other websites. We are not responsible for the privacy practices of third-party sites. Please check their privacy policies separately.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Faith, Trust & Fairy Dust Events (SG Ents Ltd)
Email: ftfdevents@gmail.com